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Field Service Technician: Core Knowledge and Skills

Quality Concepts: Terminology for Management

Course #: 186035
Duration: 5 hours (includes 1 test)
Course Objectives:

  • Define quality and quality management, using examples.
  • Describe how quality has evolved to where it is today.
  • Explain company and personal motivation for quality improvement.
  • Describe how quality-conscious organizations have changed for the better.
  • Explain how familiar business practices have led to TQM and how other common practices have gotten in the way of TQM.
  • Name successful results of TQM programs.

Trade Safety: Getting Started

Course #: 186001
Course Objectives:

  • Name the agencies that make and enforce safety regulations and explain an employee’s responsibilities under those regulations.
  • List the hazards associated with chemicals and describe how to avoid those hazards.
  • Name several electrical shock hazards and the techniques used to prevent shocks.
  • List the steps in a lockout/tagout procedure.
  • Explain the importance of machine guarding and name several types of machine guards.
  • Name the four classes of fire and how to extinguish each of them.
  • Describe the proper technique used to lift a heavy load.
  • Explain how to avoid hand injuries when using hand and power tools.
  • List some of the hazards involved in welding and hot cutting operations and how to prevent them.
  • Explain how job analysis and the science of ergonomics are used to improve the workplace.
  • Explain the importance of personal protective equipment and name several types of PPE.

Working Safely with Chemicals

Course #: 186002
Course Objectives:

  • Recognize the six different ways in which a chemical can cause physical injury.
  • Name the routes or paths of entry by which chemicals can enter the body.
  • Describe the types of injuries caused by chemicals.
  • Identify potential chemical dangers in your workplace.
  • Describe how to identify, store and label hazardous chemicals.
  • List several methods used to prevent chemical accidents.
  • Explain why proper training is important to chemical handling.
  • Describe the types of personal protective equipment used and worn when handling chemicals.
  • Explain the role of governmental agencies in enforcing chemical regulations.

Fire Safety

Course #: 186003
Course Objectives:

  • Describe the types of property losses and injuries associated with fires.
  • Explain how fires are ignited.
  • Identify the four classes of fire.
  • Describe the primary fire hazards found in the workplace.
  • Explain the various ways in which fires can be prevented.
  • Describe the operation of several different fixed fire protection systems.
  • Identify the proper type of portable fire extinguisher to use on a fire.
  • Describe the operation of several different types of fire extinguishers.
  • Explain how to defend yourself and others in a fire situation.
  • Describe how to safely evacuate a burning building.

Electrical Safety for the Trades

Course #: 186005
Course Objectives:

  • Explain how electricity can harm you and your property.
  • Discuss the importance of properly using quality electrical components.
  • Follow the basic methods of protection when wiring electrical installations.
  • Tell why it is important to ground electrical equipment and systems.
  • Select the type of electrical equipment to use in a hazardous location.
  • List the safety practices required in an electrical work area.
  • Talk about the importance of a clear working space around electrical equipment.
  • Educate your own level of safety training to be sure it matches the electrical work you are performing.

Material Handling Safety

Course #: 186006
Course Objectives:

  • Recognize the hazards associated with handling materials.
  • Know the types of injuries that can be caused by these hazards.
  • Understand how to effectively use safe material handling practices.
  • Know how to avoid physical injury when handling loads.
  • Know and follow the rules for safe operation of powered industrial material handling equipment.
  • Understand and respect the limits and restrictions placed on powered material handling mechanisms.

Basic Industrial Math

Course #: Block X21
Duration: 30 hours (includes 6 tests)
What Students Learn:

This module of six study units offers the trainee arithmetic and basic mathematics, metric measurement, and calculator fundamentals. The Metric System is an introductory unit which includes metric conversions. Problem exercises and examples in this module are presented in on-thejob scenarios with applications drawn from the industrial context.

Special Notes:
  • These updated study units replace lessons contained within the current version of Practical Math and Measurements, Block X01. Each study unit contains a progress exam.
  • Formulas, study unit 186012 replaces Formulas, study unit 2468.
Components:
  • 186008 Addition and Subtraction
  • 186009 Multiplication and Division
  • 186010 Fractions, Percents, Proportions, and Angles
  • 186011 Metric System
  • 186012 Formulas
  • 186013 Introduction to Algebra

Addition and Subtraction

Course #: 186008
Course Objectives:

  • Define the terms: whole number, numeral, digit, decimal, place value, addend, sum, minuend, subtrahend, and difference.
  • Explain the significance of the digit zero in a number.
  • Differentiate between concrete and abstract numbers.
  • Properly prepare numbers for addition and subtraction.
  • Perform addition and subtraction on numbers.
  • How to check your answers to both addition and subtraction problems.
  • How to use a calculator to add and subtract numbers.

Multiplication and Division

Course #: 186009
Course Objectives:

  • Define the terms: factor, multiplicand, multiplier, partial product, dividend, divisor, quotient, and remainder.
  • Recognize the various signs used for multiplication and division.
  • Properly prepare numbers for multiplication and division.
  • Perform multiplication and division on whole numbers and decimals.
  • How to check your answers to both multiplication and division problems.
  • How to find the average of a group of numbers.
  • How to use a calculator to multiply and divide numbers.

Fractions, Percents, Proportions, and Angles

Course #: 186010
Course Objectives:

  • Define the terms: fraction, proper fraction, improper fraction, lowest common denominator, percent, ratio, and proportion.
  • How to add, subtract, multiply, and divide fractions and decimals.
  • How to change fractions to decimals and decimals to fractions.
  • Solve problems involving percent.
  • How to use a protractor to measure angles.
  • Lay out templates for checking angles.
  • How to use a calculator to solve percent problems and to convert fractions to decimals.

Metric System

Course #: 186011
Course Objectives:

  • Name the base units most commonly used in the metric system.
  • Identify metric prefixes and their values.
  • Apply conversion factors to increase or decrease metric base units.
  • Estimate lengths in metric units.
  • Express temperature in degrees Celsius.
  • Define the terms: mass, density, force, torque, and pressure. Identify the metric units used to measure each one.
  • How to use a calculator to convert one metric unit to another.

Formulas

Course #: 186012
Course Objectives:

  • Explain the use of letters in formulas.
  • Prepare and use formulas to solve problems.
  • The use of formulas to calculate the perimeter of a triangle and rectangle, distance, area of a triangle, rectangle, and circle, volume of a pyramid, current in a circuit, and volume of a sphere.
  • How to use a calculator to find square root and solve formulas.
  • Transform and solve an equation.
  • Perform basic arithmetic operations with signed terms.
  • Substitute given numerical values for letters in a formula and find the unknown quantity.

Introduction to Algebra

Course #: 186013
Course Objectives:

  • Define the terms: term, constant, coefficient, exponent, monomial, trinomial, and polynomial.
  • Identify and combine like terms in an expression.
  • Multiply and divide terms containing exponents.
  • Remove parentheses from an expression and simplify the expression.
  • Perform basic arithmetic operations with signed terms.

Practical Measurements

Course #: Block X22
Duration: 25 hours (includes 5 tests)
What Students Learn:

The five lessons in this block present the trainee with a broad overview of measurements found in an industrial setting. In addition to the basic measurements of length, temperature, energy, force, and power, the trainee will learn how materials are measured and handled in bulk quantities. Fluid measurements include the measuring of fluid flow, fluid pressure, and fluid level. All lessons include the metric conversions in addition to the English units.

Special Notes:
  • This Block replaces the X0105 to X0109 lessons contained within Practical Math and Measurements. Each study unit contains a progress exam.
Components:
  • 186021 Linear and Distance Measurement
  • 186022 Bulk Measurement
  • 186023 Temperature Measurement
  • 186024 Energy, Force, and Power
  • 186025 Fluid Measurement

Linear and Distance Measurement

Course #: 186021
Course Objectives:

  • Recognize the difference between English and metric units of length.
  • Find the perimeter of rectangular, square, or triangular areas or objects, such as rooms or machine bases, after measuring the sides.
  • Calculate the circumference of circular objects like pipes of tanks after measuring the diameter.
  • Measure lengths with the aid of rigid and flexible rules, thickness gauges and screw pitch gauges.
  • Read a typical vernier scale and micrometer to take precise measurements.

Bulk Measurement

Course #: 186022
Course Objectives:

  • Measure an angle by degrees.
  • Find the areas of rectangles, triangles, and circles.
  • Find the volumes of prisms, cylinders, and cones.
  • Find the weight of material stored in a container.
  • Determine the amount of material that can be stored or handled.
  • Discuss the types and uses of conveyors and weighing systems.

Temperature Measurement

Course #: 186023
Course Objectives:

  • Change temperature units from one system to another.
  • Discuss the use of the various types of thermometers.
  • Select the type of thermometer to be used at certain temperatures.

Energy, Force, and Power

Course #: 186024
Course Objectives:

  • Distinguish between the concepts of energy, force, and power.
  • Explain what the term “work” means, and how it is measured.
  • Know by sight the basic machines, lever, inclined plane, wedge, wheel and axle, and screw.
  • Solve simple problems that involve levers, mechanical advantage, and machine efficiency.
  • List the forms of energy that have important industrial applications, and the instruments used for measuring energy.

Fluid Measurement

Course #: 186025
Course Objectives:

  • Understand the properties of fluids.
  • Determine the density, specific gravity, and viscosity of fluids.
  • Express pressure in three different units.
  • Measure the pressure of fluids using manometers and Bourdon tubs pressure gauges.
  • Measure the flow rate of fluids using different types of flowmeters.

Problem Solving and Troubleshooting

Course #: 186073
Duration: 10 hours (includes 1 test)
What Students Learn:

Basics of problem solving, troubleshooting, and critical thinking

Applying a logical procedure to solving problems and troubleshooting systems

Selecting and using the right troubleshooting tools

Focusing on and collecting information related to the problem at hand

“Using what you know” to understand complex systems

Common Hand Tools, Part 1

Course #: 186052
What Students Learn:

Working with Hand Tools: Commonly Used Tools; Tips on Tool Care Safety; Wrenches: Adjustable Wrenches; Open-End, Box, and Combination Wrenches; Striking Wrenches; Socket Wrenches; Socket Drive Handles; Torque and Its Measurement; Pipe Wrenches; Chain and Strap Wrenches; Spanner Wrenches; Setscrew Wrenches; Pliers: General Types and Sizes; Combination Slip-Joint and Tongue-and-Groove Pliers; Using Pliers Safely and Properly; Screwdrivers: Using Screwdrivers Properly and Safely; Care of Screwdrivers; Striking Tools: Hammers; Using Hammers Safely and Properly Care of Hammers; Tool Storage and Benchwork: Workbenches; Tool Storage; Vises, Clamps, and Locking Tools; Scribers and Try Squares.

Course Objectives:
  • Identify common hand tools and their function.
  • Explain how to safely use common hand tools.
  • Maintain most types of hand tools.
  • Describe the benefits of several special features available for some hand tools.

Common Hand Tools, Part 2

Course #: 186053
What Students Learn:

Struck Tools: Punches; Chisels; Cutting Tools: Snips; Hacksaws; Knives; Sheet Metal Tools; Shaping Hand Tools: Files; Scrapers; Abrasives and Related Finishing Tools; Hand Tools for Threading and Other Precision Work: Reamers; Taps and Thread Files; Dies Removing a Broken Stud or Screw; Specialized Maintenance Hand Tools: Pry Bars; Pullers, Slide Handles and Separators; Lights and Inspection Tools.

Course Objectives:
  • Identify and use various chisels and punches safely.
  • Use and care for cutting tools.
  • Understand the need for specialized maintenance tools.
  • Correctly use threading and other precision tools.

Electric Drilling and Grinding Tools

Course #: 186054
What Students Learn:

Electric Drills: Portable Electric Drills; Cordless Drills; Drill Chucks; Drill Presses: Standard Drill Presses; Changing Drill Press Speeds; Taper- Shank Drill Bits and Holding Devices; Setting Up a Drill Press; Drilling Holes with a Drill Press; Drill Bits: Drill Reconditioning; Cutting Fluids; Hammer Drills and Rotary Hammers: Operating a Hammer Drill or Rotary Hammer; Drilling in Concrete; Electric Grinders: Hand-Held Electric Grinders; Bench and Pedestal Grinders; Grinding Wheels; Abrasives: Coated Abrasives; Bonded Abrasives; Maintenance and Safety.

Course Objectives:
  • Safely set up and operate a portable electric drill, drill press, and electric hammer.
  • Choose the proper drill bit for many drilling applications.
  • Select the proper drilling tool for an application.
  • Set up and use a variety of hand and bench grinders.
  • Safely use the proper grinder for various jobs.
  • Follow the necessary steps for proper tool maintenance.

Power Cutting Tools

Course #: 186055
What Students Learn:

Power Saw Safety; Portable Power Saws: Portable Circular Saw; Jigsaw; Reciprocating Saw; Power Cutout Tool; Portable Band Saw; Stationary Circular Power Saws: Stationary Power Saw Safety; Table Saw; Radial Arm Saw; Circular Cutoff Saw; Other Stationary Power Saws: Power Hacksaw; Horizontal Band Saw Machine; Vertical Band Saw Machine; Scroll Saw; Cutting with Stationary Power Saws.

Course Objectives:
  • Identify the most common portable and stationary power saws.
  • Identify the various parts of a saw and explain how they work.
  • Discuss the types of cuts made by each type of saw.
  • List the various safety precautions you should follow when using power saws.
  • Choose the most appropriate saw and blade for the type of work being done.

Preventive Maintenance

Course #: 286085
Course Objectives:

  • Describe the function of inspection and scheduled maintenance as the basis of preventive maintenance.
  • Explain why preventive maintenance is performed and how it’s scheduled.
  • Identify those within industry who should be part of preventive maintenance planning and execution.
  • Discuss the causes, effects, and goals of a successful preventive maintenance program.
  • Explain how a computerized preventive maintenance program can be developed and implemented.

Preventive Maintenance Techniques

Course #: 286086
Course Objectives:

  • Explain how to inspect and properly maintain a belt, chain, and gearbox power transmission system.
  • Discuss why proper alignment is necessary when operating a power transmission system.
  • List the steps needed to properly maintain an AC or DC motor.
  • Explain how to perform a start-up or bump test of a motor.
  • Describe how to perform Preventive Maintenance (PM) tasks on pneumatic systems.
  • Describe how to maintain both floor and elevated conveyor systems.
  • Identify the types of elevators and vertical lifts in your plant and the proper PM procedures for this equipment.
  • Explain how to maintain liquid and vacuum pump systems.
  • Describe how to perform a basic alignment of in-line shafts.
  • List the proper PM procedures for electronic controllers and robot systems.

Applied Geometry

Course #: 186085
Duration: 5 hours (includes 1 test)
Course Objectives:

  • Recognize characteristics of angles and closed plane figures
  • Distinguish between common geometric solids
  • Apply basic geometric construction techniques
  • Calculate perimeters and areas of a polygon, circle, and ellipse
  • Apply the formula for area and volume of geometric solids
Special Notes:
  • This course replaces course X0211.

Practical Trigonometry

Course #: 186086
Duration: 5 hours (includes 1 test)
Course Objectives:

  • Define trigonometric functions and use a calculator to perform them
  • Use trigonometric tables and apply interpolation
  • Solve right triangles for angular and side dimensions
  • Apply the laws of sines and cosines in solving oblique triangles
Special Notes:
  • This course replaces course X0212.

Practical English and the Command of Words

Course #: ELIM07
Duration: 36 hours (includes 4 tests)
What Students Learn:

Practical English and the Command of Words is a self-paced study course designed to improve the speaking, writing, and reading skills of today’s working adult. The course consists of 48 four-page study units, with each unit containing a variety of topics. All units are structured to enhance the adult’s interest and to guarantee organized and orderly learning. Effective communications skills are brought to life with real world examples, using a practical "hands-on" approach. ELI is an accredited member of the Distance Education and Training Council. Practical English and the Command of Words has been evaluated by the American Council on Education’s (ACE) Program of Non- Collegiate Sponsored Instruction (PONSI) and has been recommended for academic credit as both an English course and as a Business Communications course.

Course Objectives:
  • Improve their language skills.
  • Master the art of conversation; learning how to converse easily and convincingly.
  • Develop good speech habits.
  • Use active, dynamic words to get their point across.
  • Pronounce virtually any word properly ­ the first time.
  • Avoid tired, overused words and break "lazy" speech habits.
  • Sharpen their thinking skills.
  • Expand their vocabulary.
  • Correctly punctuate any sentence.
  • Write effective memos, give memorable speeches, and communicate ideas effortlessly.
  • Spell even the most commonly misspelled words correctly.
  • Recognize and correct embarrassing grammatical mistakes.
  • Put the power of words to work for the individual.
Testing/Completion:
  • A Final Examination is available (optional) covering mastery of the 48 study units in the course. Contact our Customer Service Department regarding setting up proctored examinations required for academic credit.
  • Individual Placement Tests and Answer Keys are available covering the following groups of study units: 1-6, 7-12, 13-18, 19-24, 25-30, 31-36, 37-42, 43-48.
  • Progress Examinations and Answer Keys are available (taken with the study units) on a quarterly basis, covering the following groups of study units: 1-12, 13-24, 25-36, 37-48.
  • Recommended course completion time per student by ELI ­ 6 months to 1 year (maximum allowed).
  • Upon successful completion, students will receive a dictionary and a certificate of completion.
Study Units:
  • The Magic Power of Words: Introduction, Parts of Speech.
  • Dress Your Ideas Appropriately: Synonyms for Get and Guess; Subjects and Predicates.
  • It’s Wonderful! It’s Marvelous! It’s Terrific!: Vocabulary Development, Phrases and Clauses.
  • You Can Do More Than Just Look: Synonyms for Look; Commonly Confused Words, Double Negatives, Correct Pronunci- ations.
  • Harmony Makes Listening Easy: Subject-Verb Agreement, Commonly Confused Words.
  • Perplexing Plurals: Irregular Plurals, Vocabulary Development, Synonyms for Funny, Common Errors.
  • Troublesome Subjects: Subject-Verb Agreement, Avoiding Redundancy.
  • Verbs In Time: Verb Tenses, Dictionary Terms.
  • Fragrance, Odor or Aroma? Synonym Study, Correct Pronunciations, Common Errors.
  • Troublesome Twins: Commonly Confused Words, Irregular Verb Tenses.
  • Rubber-Stamp Language: Avoiding Cliches, Verb Tenses.
  • When Words Send Different Messages: Word Connotations, Avoiding Cliches, The Verbs Sit and Set.
  • Your Telephone Personality: Speaking on the Telephone, Direct Objects and Voice of Verbs, The Verb Lie.
  • Word Concentrates: Concise Language, Common Errors, Synonyms for OK, The Verb Lay.
  • Positions and Prepositions: Prepositions and Their Objects, Parallel Construction in Writing, Words from Other Languages.
  • The Invisible Preposition: Indirect Objects and Reflexive Pronouns, Compound Objects of Prepositions.
  • The Weak Passive: Using the Active Voice, The Verbs Shall and Will.
  • Opposites in Language: Antonym Study, Identifying Conjunctions, Spellings and Definitions, Common Errors.
  • Are You Related to Mrs. Malaprop? Commonly Confused Words, Correct Pronunciations, Coordinate, Correlative, and Subordinate Conjunctions, Correct Pronunciations.
  • The Versatile Infinitive: Use of the Infinitive Verb Form, Greek Origin PH, Correct Pronunciations, Words from French, Words from Other Languages.
  • Imitative Words: Words That Echo Nature’s Sounds, Prefixes, Choosing the Correct Pronoun.
  • What’s In a Name? Vocabulary Development, Words from Other Languages, Choosing the Correct Pronoun.
  • True or False? Vocabulary Development, Adjectives and Adverbs.
  • Voice Impressions: Speaking on the Telephone, Capitaliza- tion Rules, End Punctuation, Words from Other Languages.
  • The Literal and the Figurative: Vocabulary Development, Concise Language.
  • Dangerous Resemblances: Commonly Confused Words, Clauses as Subjects and Objects, Common Errors.
  • Degrees of Comparison: Comparative and Superlative Forms of Adjectives, Legal Terms, Correct Pronunciations.
  • You Said, I Said, He Said: Synonyms for Say, Using Adjectives and Adverbs Correctly, Correct Pronunciations.
  • Overburdened Sentences: Shapeless Sentences and Wordiness, Pronunciations of Nouns and Verbs, Common Errors.
  • Negative from Positives: Prefixes Meaning Not, Greek and Latin Combining Forms.
  • That Little Word Big: Synonyms for Big, Relative Pronouns.
  • Turns in Your Speech: Prefixes That Imply Movement, Common Errors, Pronunciation of Adjectives, Nouns, and Verbs.
  • Word Portraits/Personality: Vocabulary Development, Correct Pronunciations, Positive, Comparative, and Superlative Forms.
  • Beginning a Sentence: Varying Sentence Beginnings, Possessives.
  • Telephone Courtesy in Business: Points and Procedures, Spelling Rules.
  • Word Building: Greek and Latin Combining Forms, Spelling Rules, Correct Pronunciations.
  • Word Portraits/Co-Workers: Vocabulary Development, Correct Pronunciations, Doubling the Final Consonant.
  • Signal for a Short Pause: Commas, Common Errors, Words from French.
  • Making Sentences Flow: Four Tools of Style, Plurals and Verbal Nouns.
  • Word Portraits/Character: Vocabulary Development, Common Errors.
  • Where Does It Point? Placement of Pronouns, Phrases, Clauses, Negative Prefixes.
  • How Many Autos Can You Name? Greek and Latin Combining Forms, Using Semicolons, Common Errors.
  • What Your Voice Reveals: Developing a Pleasing Speaking Voice, 100 Frequently Misspelled Words, Common Errors, Avoiding Wordiness.
  • The Relativity of Age: Vocabulary Development, Words from Latin.
  • Signal Your Paragraphs: Three Common Errors, Correct Pronunciations, Common Errors, Correct Pronunciations.
  • The Art of Conversation: Words from Other Languages, Colons, Dashes, Quotation Marks, and Parentheses.
  • Writing Memos: Methods and Techniques for Planning, Organizing, and Writing Effective Memos.
  • Business Letters, Reports, and Proposals: Methods and Techniques for Writing Effective Business Letters, Reports, and Proposals, Business Writing Suggestions.

Using Words Well

Course #: 050001
Duration: 10 hours (includes 1 test)
Course Objectives:

  • Identify different kinds of audiences and select writing that’s appropriate
  • Identify the parts of speech in a sentence
  • Use pronouns correctly
  • Select the correct verb form for the subject of a sentence
  • Choose proper and effective words
Special Notes:
  • This course is part of a series (050001, 018 and 021 through 024), which replaces Report Writing, Parts 1-5 (7000A-E). Units in the series can be used individually, if desired.

Proposals and Special Projects

Course #: 050018
Duration: 10 hours (includes 1 test)
Course Objectives:

  • Understand the purpose and preparation of an informal proposal
  • Explain the nature and organization of a formal proposal
  • Describe a process and prepare a set of instructions
  • Read and interpret technical articles
  • Explain the use and preparation of technical manuals
Special Notes:
  • This course is part of a series (050001, 018 and 021 through 024), which replaces Report Writing, Parts 1-5 (7000A-E). Units in the series can be used individually, if desired.

Writing Effective Communications

Course #: 050021
Duration: 10 hours (includes a graded writing assignment that’s returned to the school for evaluation)
Course Objectives:

  • Avoid fragments and run-on sentences in your writing
  • Use action verbs to provide clarity to your writing
  • Use the active and passive voice properly
  • Use parallel construction where necessary
  • Organize sentences correctly and effectively
  • Explain how to construct a coherent paragraph
  • Format and write an interoffice memorandum, a routine business letter, and an effective e-mail
  • Describe effective uses of e-mail
Special Notes:
  • This course is part of a series (050001, 018 and 021 through 024), which replaces Report Writing, Parts 1-5 (7000A-E). Units in the series can be used individually, if desired.

Organizing, Researching, and Illustrating Your Material

Course #: 050022
Duration: 10 hours (includes a graded writing assignment that’s returned to the school for evaluation)
Course Objectives:

  • The process of organizing your thoughts and collected information
  • Establishing the purpose of a report or proposal
  • Describe various patterns you can use in organizing your material
  • Effective outlining in business and technical writing
  • Differentiate between primary and secondary research
  • Explain how to convert report data into graphic form through tables, line graphs, bar graphs, and pie graphs
  • Properly document your sources in a report
Special Notes:
  • This course is part of a series (050001, 018 and 021 through 024), which replaces Report Writing, Parts 1-5 (7000A-E). Units in the series can be used individually, if desired.

Writing the Report

Course #: 050023
Duration: 10 hours (includes a graded writing assignment that’s returned to the school for evaluation)
Course Objectives:

  • Explain the purpose and importance of reports
  • Describe the various kinds of informal reports
  • Describe the nature of formal reports and identify their components
  • Explain the elements of style suitable for effective report writing
Special Notes:
  • This course is part of a series (050001, 018 and 021 through 024), which replaces Report Writing, Parts 1-5 (7000A-E). Units in the series can be used individually, if desired.

Creating an Informal Proposal

Course #: 050024
Duration: 10 hours (course requires developing a proposal that’s returned to the school for evaluation)
What Students Learn:

Draw on previous instruction to develop a well- written proposal outlining a plan of action including development of staffing plans, budget requirements, schedules, and requests for authorization.

Special Notes:
  • This course is part of a series (050001, 018 and 021 through 024), which replaces Report Writing, Parts 1-5 (7000A-E). Units in the series can be used individually, if desired.

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