Improve Workforce Efficiency

Course #: 186034
Duration: 5 hours (includes 1 test)
Course Objectives:

• Recognition of how the economy affects the actions of companies, employees, consumers, and investors.
• The concept of capitalism and the principles of supply and demand.
• How government policies affect the amounts of saving, spending, and investing by companies and individuals.
• Understand economic measuring tools such as the inflation rate, the unemployment rate and Gross Domestic Product (GDP).
• How labor is divided into three employment sectors and how wages are set, including the influence of labor unions and the benefits of a multi-functional workforce.
• Recognition of how both the employee and the company must compete in an increasingly international marketplace.

Course #: 060001
Duration: 5 hours (includes 1 test)
Course Objectives:

• Your Place in Business
• Attitude
• Productivity
• Outcomes and Processes
• Relationships
• Excellence
• Personal Management

Course #: 060002
Duration: 5 hours (includes 1 test)
Prerequisites:

• Elements of Business Success (060001)

Course Objectives:

• The Origins and Development of Business
• The Principles of Business
• Managing the Business System
• Winning in Business

Course #: 060006
Duration: 5 hours (includes 1 test)
Prerequisites:

• Fundamentals of Business (060002)

Course Objectives:

• Marketing Functions
• Four Critical Marketing Factors
• Understanding Consumers
• The Purchase Process
• The Product Life Cycle
• Market Research

Course #: Block X21
Duration: 30 hours (includes 6 tests)
What Students Learn:

This module of six study units offers the trainee arithmetic and basic mathematics, metric measurement, and calculator fundamentals. The Metric System is an introductory unit which includes metric conversions. Problem exercises and examples in this module are presented in on-thejob scenarios with applications drawn from the industrial context.

Special Notes:

• These updated study units replace lessons contained within the current version of Practical Math and Measurements, Block X01. Each study unit contains a progress exam.
• Formulas, study unit 186012 replaces Formulas, study unit 2468.

Components:

• 186008 Addition and Subtraction
• 186009 Multiplication and Division
• 186010 Fractions, Percents, Proportions, and Angles
• 186011 Metric System
• 186012 Formulas
• 186013 Introduction to Algebra

Course #: 186008
Course Objectives:

• Define the terms: whole number, numeral, digit, decimal, place value, addend, sum, minuend, subtrahend, and difference.
• Explain the significance of the digit zero in a number.
• Differentiate between concrete and abstract numbers.
• Properly prepare numbers for addition and subtraction.
• Perform addition and subtraction on numbers.
• How to check your answers to both addition and subtraction problems.
• How to use a calculator to add and subtract numbers.

Course #: 186009
Course Objectives:

• Define the terms: factor, multiplicand, multiplier, partial product, dividend, divisor, quotient, and remainder.
• Recognize the various signs used for multiplication and division.
• Properly prepare numbers for multiplication and division.
• Perform multiplication and division on whole numbers and decimals.
• How to check your answers to both multiplication and division problems.
• How to find the average of a group of numbers.
• How to use a calculator to multiply and divide numbers.

Course #: 186010
Course Objectives:

• Define the terms: fraction, proper fraction, improper fraction, lowest common denominator, percent, ratio, and proportion.
• How to add, subtract, multiply, and divide fractions and decimals.
• How to change fractions to decimals and decimals to fractions.
• Solve problems involving percent.
• How to use a protractor to measure angles.
• Lay out templates for checking angles.
• How to use a calculator to solve percent problems and to convert fractions to decimals.

Course #: 186011
Course Objectives:

• Name the base units most commonly used in the metric system.
• Identify metric prefixes and their values.
• Apply conversion factors to increase or decrease metric base units.
• Estimate lengths in metric units.
• Express temperature in degrees Celsius.
• Define the terms: mass, density, force, torque, and pressure. Identify the metric units used to measure each one.
• How to use a calculator to convert one metric unit to another.

Course #: 186012
Course Objectives:

• Explain the use of letters in formulas.
• Prepare and use formulas to solve problems.
• The use of formulas to calculate the perimeter of a triangle and rectangle, distance, area of a triangle, rectangle, and circle, volume of a pyramid, current in a circuit, and volume of a sphere.
• How to use a calculator to find square root and solve formulas.
• Transform and solve an equation.
• Perform basic arithmetic operations with signed terms.
• Substitute given numerical values for letters in a formula and find the unknown quantity.

Course #: 186013
Course Objectives:

• Define the terms: term, constant, coefficient, exponent, monomial, trinomial, and polynomial.
• Identify and combine like terms in an expression.
• Multiply and divide terms containing exponents.
• Remove parentheses from an expression and simplify the expression.
• Perform basic arithmetic operations with signed terms.

Course #: Block X22
Duration: 25 hours (includes 5 tests)
What Students Learn:

The five lessons in this block present the trainee with a broad overview of measurements found in an industrial setting. In addition to the basic measurements of length, temperature, energy, force, and power, the trainee will learn how materials are measured and handled in bulk quantities. Fluid measurements include the measuring of fluid flow, fluid pressure, and fluid level. All lessons include the metric conversions in addition to the English units.

Special Notes:

• This Block replaces the X0105 to X0109 lessons contained within Practical Math and Measurements. Each study unit contains a progress exam.

Components:

• 186021 Linear and Distance Measurement
• 186022 Bulk Measurement
• 186023 Temperature Measurement
• 186024 Energy, Force, and Power
• 186025 Fluid Measurement

Course #: 186021
Course Objectives:

• Recognize the difference between English and metric units of length.
• Find the perimeter of rectangular, square, or triangular areas or objects, such as rooms or machine bases, after measuring the sides.
• Calculate the circumference of circular objects like pipes of tanks after measuring the diameter.
• Measure lengths with the aid of rigid and flexible rules, thickness gauges and screw pitch gauges.
• Read a typical vernier scale and micrometer to take precise measurements.

Course #: 186022
Course Objectives:

• Measure an angle by degrees.
• Find the areas of rectangles, triangles, and circles.
• Find the volumes of prisms, cylinders, and cones.
• Find the weight of material stored in a container.
• Determine the amount of material that can be stored or handled.
• Discuss the types and uses of conveyors and weighing systems.

Course #: 186023
Course Objectives:

• Change temperature units from one system to another.
• Discuss the use of the various types of thermometers.
• Select the type of thermometer to be used at certain temperatures.

Course #: 186024
Course Objectives:

• Distinguish between the concepts of energy, force, and power.
• Explain what the term “work” means, and how it is measured.
• Know by sight the basic machines, lever, inclined plane, wedge, wheel and axle, and screw.
• Solve simple problems that involve levers, mechanical advantage, and machine efficiency.
• List the forms of energy that have important industrial applications, and the instruments used for measuring energy.

Course #: 186025
Course Objectives:

• Understand the properties of fluids.
• Determine the density, specific gravity, and viscosity of fluids.
• Express pressure in three different units.
• Measure the pressure of fluids using manometers and Bourdon tubs pressure gauges.
• Measure the flow rate of fluids using different types of flowmeters.

Course #: 186073
Duration: 10 hours (includes 1 test)
What Students Learn:

Basics of problem solving, troubleshooting, and critical thinking

Applying a logical procedure to solving problems and troubleshooting systems

Selecting and using the right troubleshooting tools

Focusing on and collecting information related to the problem at hand

“Using what you know” to understand complex systems

Course #: 5565A-B
Duration: 20 hours (includes 2 tests)
Prerequisites:

• Basic Industrial Math (Block X21)

What Students Learn:

Part 1 (5565A). Practical Everyday Arithmetic; Addition, Subtraction, Multiplication, and Division; How Percent is Used; Discounts; Brokerage; Simple Interest; Compound Interest; Present Worth; Sinking Funds; Installment Buying.

Part 2 (5565B). Promissory Notes; Discount, Giving the Two Ways of Finding the Number of Days between Two Dates; Partial Payments by Either the United States Rule or the Merchants’ Rule; Profit and Loss; Depreciation, and Methods of Fixing the Price of Goods that are Sold; Savings, Investments, and Insurance.

Course #: ELIM07
Duration: 36 hours (includes 4 tests)
What Students Learn:

Practical English and the Command of Words is a self-paced study course designed to improve the speaking, writing, and reading skills of today’s working adult. The course consists of 48 four-page study units, with each unit containing a variety of topics. All units are structured to enhance the adult’s interest and to guarantee organized and orderly learning. Effective communications skills are brought to life with real world examples, using a practical "hands-on" approach. ELI is an accredited member of the Distance Education and Training Council. Practical English and the Command of Words has been evaluated by the American Council on Education’s (ACE) Program of Non- Collegiate Sponsored Instruction (PONSI) and has been recommended for academic credit as both an English course and as a Business Communications course.

Course Objectives:

• Improve their language skills.
• Master the art of conversation; learning how to converse easily and convincingly.
• Develop good speech habits.
• Use active, dynamic words to get their point across.
• Pronounce virtually any word properly ­ the first time.
• Avoid tired, overused words and break "lazy" speech habits.
• Sharpen their thinking skills.
• Expand their vocabulary.
• Correctly punctuate any sentence.
• Write effective memos, give memorable speeches, and communicate ideas effortlessly.
• Spell even the most commonly misspelled words correctly.
• Recognize and correct embarrassing grammatical mistakes.
• Put the power of words to work for the individual.

Testing/Completion:

• A Final Examination is available (optional) covering mastery of the 48 study units in the course. Contact our Customer Service Department regarding setting up proctored examinations required for academic credit.
• Individual Placement Tests and Answer Keys are available covering the following groups of study units: 1-6, 7-12, 13-18, 19-24, 25-30, 31-36, 37-42, 43-48.
• Progress Examinations and Answer Keys are available (taken with the study units) on a quarterly basis, covering the following groups of study units: 1-12, 13-24, 25-36, 37-48.
• Recommended course completion time per student by ELI ­ 6 months to 1 year (maximum allowed).
• Upon successful completion, students will receive a dictionary and a certificate of completion.

Study Units:

• The Magic Power of Words: Introduction, Parts of Speech.
• Dress Your Ideas Appropriately: Synonyms for Get and Guess; Subjects and Predicates.
• It’s Wonderful! It’s Marvelous! It’s Terrific!: Vocabulary Development, Phrases and Clauses.
• You Can Do More Than Just Look: Synonyms for Look; Commonly Confused Words, Double Negatives, Correct Pronunci- ations.
• Harmony Makes Listening Easy: Subject-Verb Agreement, Commonly Confused Words.
• Perplexing Plurals: Irregular Plurals, Vocabulary Development, Synonyms for Funny, Common Errors.
• Troublesome Subjects: Subject-Verb Agreement, Avoiding Redundancy.
• Verbs In Time: Verb Tenses, Dictionary Terms.
• Fragrance, Odor or Aroma? Synonym Study, Correct Pronunciations, Common Errors.
• Troublesome Twins: Commonly Confused Words, Irregular Verb Tenses.
• Rubber-Stamp Language: Avoiding Cliches, Verb Tenses.
• When Words Send Different Messages: Word Connotations, Avoiding Cliches, The Verbs Sit and Set.
• Your Telephone Personality: Speaking on the Telephone, Direct Objects and Voice of Verbs, The Verb Lie.
• Word Concentrates: Concise Language, Common Errors, Synonyms for OK, The Verb Lay.
• Positions and Prepositions: Prepositions and Their Objects, Parallel Construction in Writing, Words from Other Languages.
• The Invisible Preposition: Indirect Objects and Reflexive Pronouns, Compound Objects of Prepositions.
• The Weak Passive: Using the Active Voice, The Verbs Shall and Will.
• Opposites in Language: Antonym Study, Identifying Conjunctions, Spellings and Definitions, Common Errors.
• Are You Related to Mrs. Malaprop? Commonly Confused Words, Correct Pronunciations, Coordinate, Correlative, and Subordinate Conjunctions, Correct Pronunciations.
• The Versatile Infinitive: Use of the Infinitive Verb Form, Greek Origin PH, Correct Pronunciations, Words from French, Words from Other Languages.
• Imitative Words: Words That Echo Nature’s Sounds, Prefixes, Choosing the Correct Pronoun.
• What’s In a Name? Vocabulary Development, Words from Other Languages, Choosing the Correct Pronoun.
• True or False? Vocabulary Development, Adjectives and Adverbs.
• Voice Impressions: Speaking on the Telephone, Capitaliza- tion Rules, End Punctuation, Words from Other Languages.
• The Literal and the Figurative: Vocabulary Development, Concise Language.
• Dangerous Resemblances: Commonly Confused Words, Clauses as Subjects and Objects, Common Errors.
• Degrees of Comparison: Comparative and Superlative Forms of Adjectives, Legal Terms, Correct Pronunciations.
• You Said, I Said, He Said: Synonyms for Say, Using Adjectives and Adverbs Correctly, Correct Pronunciations.
• Overburdened Sentences: Shapeless Sentences and Wordiness, Pronunciations of Nouns and Verbs, Common Errors.
• Negative from Positives: Prefixes Meaning Not, Greek and Latin Combining Forms.
• That Little Word Big: Synonyms for Big, Relative Pronouns.
• Turns in Your Speech: Prefixes That Imply Movement, Common Errors, Pronunciation of Adjectives, Nouns, and Verbs.
• Word Portraits/Personality: Vocabulary Development, Correct Pronunciations, Positive, Comparative, and Superlative Forms.
• Beginning a Sentence: Varying Sentence Beginnings, Possessives.
• Telephone Courtesy in Business: Points and Procedures, Spelling Rules.
• Word Building: Greek and Latin Combining Forms, Spelling Rules, Correct Pronunciations.
• Word Portraits/Co-Workers: Vocabulary Development, Correct Pronunciations, Doubling the Final Consonant.
• Signal for a Short Pause: Commas, Common Errors, Words from French.
• Making Sentences Flow: Four Tools of Style, Plurals and Verbal Nouns.
• Word Portraits/Character: Vocabulary Development, Common Errors.
• Where Does It Point? Placement of Pronouns, Phrases, Clauses, Negative Prefixes.
• How Many Autos Can You Name? Greek and Latin Combining Forms, Using Semicolons, Common Errors.
• What Your Voice Reveals: Developing a Pleasing Speaking Voice, 100 Frequently Misspelled Words, Common Errors, Avoiding Wordiness.
• The Relativity of Age: Vocabulary Development, Words from Latin.
• Signal Your Paragraphs: Three Common Errors, Correct Pronunciations, Common Errors, Correct Pronunciations.
• The Art of Conversation: Words from Other Languages, Colons, Dashes, Quotation Marks, and Parentheses.
• Writing Memos: Methods and Techniques for Planning, Organizing, and Writing Effective Memos.
• Business Letters, Reports, and Proposals: Methods and Techniques for Writing Effective Business Letters, Reports, and Proposals, Business Writing Suggestions.

Course #: 050924
Duration: 10 hours (includes 2 test)
Course Objectives:

• Describe what computers do and how they work
• Explain the hardware components and their functions
• Identify the two general types of software
• Describe the principles of telecommunication
• Discuss the Internet and the World Wide Web
• Describe the characteristics of a software suite
• Identify the steps of the systems development life cycle (SDLC)
• List some ways databases are used on the World Wide Web (WWW)
• Discuss the considerations taken into account when selecting a computer system
• Access the impact of computers on everyday life

Course #: 186080
What Students Learn:

Drawings: Why You Need Drawings; Making Drawing; The Uses of Drawings; Standard Drawing Information; Paper Sizes; Drawing Scales; Communicating with Drawings; Detail Drawings; Assembly Drawings; Drawing Revisions; Lines Used on Drawings; Perspective and Projection Drawing: Perspective Views; Drawing Views; Sectional Views; Full Sections and Half Sections; Symbols in Sections; Wall Thickness--A Useful Section View; Sections through Ribs; Common Feature Representations: Bolt Circles; Arcs and Circles; Slots and Grooves; Holes; Repetitive Features.

Course Objectives:

• Describe the basic format for conveying technical information in a drawing
• Identify and interpret the various drawing views used in technical drawings
• Understand how information is organized in notes and title blocks
• Interpret the different line types used in drawings
• Understand the concept of the drawing scale and how it affects information shown in the drawing

Special Notes:

• This study unit takes the place of study unit 186039.

Course #: 186082
Prerequisites:

• Introduction to Print Reading (186080)

What Students Learn:

Introduction to Dimensioning Systems: Dimensional Standards; Working with Numbers; Measurement Systems; Dimensioning on Prints: Tolerances; Rectangular Coordinate Dimensioning; Angular Dimensioning; Arcs and Radii; Fits; Gears and Gear Teeth; Geometric Dimensioning and Tolerancing: Basic GD&T Concepts; Datums; Feature Control Frames; Geometric Tolerances; Modifiers.

Course Objectives:

• Know the international standards and conventions that apply to drawings
• Understand how different numbering systems were developed and how they’re applied to prints and drawings
• Understand dimensions and tolerances on drawings that describe geometries of parts and assemblies
• Recognize and interpret common symbols and nomenclature used in geometric dimensioning and tolerancing (GD&T)
• Understand how GD&T uses symbols to explain and describe the designer’s intent, and eliminate misinterpretation of the print

Special Notes:

• This study unit takes the place of study unit 186040.

Course #: 386043
Duration: 10 hours (includes 1 test)
Course Objectives:

• Interpret working drawings.
• Evaluate various systems of dimensions and tolerances.
• Recognize symbols, notes, and specifications called out on detail and assembly prints.
• Identify material requirements as specified on a print.
• Evaluate a print to determine the proper procedure to make a simple part.

Special Notes:

• This study unit takes the place of study unit 6720A.

Course #: 386044
Duration: 10 hours (includes 1 test)
Prerequisites:

• Reading Shop Prints, Part 1 (386043)

Course Objectives:

• Interpret more complex working drawings.
• Define and use cam, gear, and thread terminology.
• Interpret cam, gear, and thread specifications on shop prints.
• Work with various sectioning techniques.
• Read and interpret a bill of materials.
• Evaluate more complex prints to determine the best order of machining.

Special Notes:

• This study unit takes the place of study unit 6720B.

Course #: Block X23
Duration: 35 hours (includes 7 tests)
What Students Learn:

A newly expanded seven lesson block that provides the trainee with specific instruction for safe work practice in an industrial environment. The block contains an introductory unit that introduces safety philosophies and terminology as well as acquainting the student with OSHA policy and the "Right-to-Know" laws. New units specific to fire safety, pressurized gases and welding, chemical and electrical hazards, as well as safe machine usage have been added. An updated unit on material handling is included.

Special Notes:

• This new course replaces Industrial Safety, Block X03. Each study unit contains a progress exam.

Components:

• 186001 Trades Safety: Getting Started
• 186002 Working Safely with Chemicals
• 186003 Fire Safety
• 186004 Safe Handling of Pressurized Gases and Welding
• 186005 Electrical Safety for the Trades
• 186006 Material Handling Safety
• 186007 Machine Shop Safety

Course #: 186001
Course Objectives:

• Name the agencies that make and enforce safety regulations and explain an employee’s responsibilities under those regulations.
• List the hazards associated with chemicals and describe how to avoid those hazards.
• Name several electrical shock hazards and the techniques used to prevent shocks.
• List the steps in a lockout/tagout procedure.
• Explain the importance of machine guarding and name several types of machine guards.
• Name the four classes of fire and how to extinguish each of them.
• Describe the proper technique used to lift a heavy load.
• Explain how to avoid hand injuries when using hand and power tools.
• List some of the hazards involved in welding and hot cutting operations and how to prevent them.
• Explain how job analysis and the science of ergonomics are used to improve the workplace.
• Explain the importance of personal protective equipment and name several types of PPE.

Course #: 186002
Course Objectives:

• Recognize the six different ways in which a chemical can cause physical injury.
• Name the routes or paths of entry by which chemicals can enter the body.
• Describe the types of injuries caused by chemicals.
• Identify potential chemical dangers in your workplace.
• Describe how to identify, store and label hazardous chemicals.
• List several methods used to prevent chemical accidents.
• Explain why proper training is important to chemical handling.
• Describe the types of personal protective equipment used and worn when handling chemicals.
• Explain the role of governmental agencies in enforcing chemical regulations.

Course #: 186003
Course Objectives:

• Describe the types of property losses and injuries associated with fires.
• Explain how fires are ignited.
• Identify the four classes of fire.
• Describe the primary fire hazards found in the workplace.
• Explain the various ways in which fires can be prevented.
• Describe the operation of several different fixed fire protection systems.
• Identify the proper type of portable fire extinguisher to use on a fire.
• Describe the operation of several different types of fire extinguishers.
• Explain how to defend yourself and others in a fire situation.
• Describe how to safely evacuate a burning building.

Course #: 186004
Course Objectives:

• Identify common welding gases and understand how they are used in welding operations.
• Point out the hazards associated with welding gases.
• Safely handle and store different types of gas cylinders.
• Safely operate a basic gas welding setup.
• Recognize the safety considerations involved in the setup and operation of electric arc welding equipment.
• Identify welding equipment malfunctions and take corrective action.
• Utilize fire prevention and protection methods specific to welding operations.
• Discuss the importance of the hot work permit program in your facility.
• Explain the correct use of protective clothing and equipment for welding.
• Utilize proper ventilation when welding.
• Effectively deal with confined spaces when performing welding operations.

Course #: 186005
Course Objectives:

• Explain how electricity can harm you and your property.
• Discuss the importance of properly using quality electrical components.
• Follow the basic methods of protection when wiring electrical installations.
• Tell why it is important to ground electrical equipment and systems.
• Select the type of electrical equipment to use in a hazardous location.
• List the safety practices required in an electrical work area.
• Talk about the importance of a clear working space around electrical equipment.
• Educate your own level of safety training to be sure it matches the electrical work you are performing.

Course #: 186006
Course Objectives:

• Recognize the hazards associated with handling materials.
• Know the types of injuries that can be caused by these hazards.
• Understand how to effectively use safe material handling practices.
• Know how to avoid physical injury when handling loads.
• Know and follow the rules for safe operation of powered industrial material handling equipment.
• Understand and respect the limits and restrictions placed on powered material handling mechanisms.

Course #: 186007
Course Objectives:

• Recognize the basic machine motions that can present a hazard to workers.
• Recognize the types of machinery most likely to be hazardous to workers.
• Understand the types of injuries caused by accidents commonly associated with unsafe machine operating procedures.
• Discuss the importance of machine guarding and how to incorporate methods of guarding to avoid physical injury.
• Recognize the four basic types of machine guards commonly used in industry.
• Control various forms of hazardous machine energy through the use of lockout / tagout procedures.
• Understand how and why to properly use personal protective equipment for added protection when using industrial equipment.

Course #: 386E03
Duration: 25 hours (includes 5 tests)
Prerequisites:

• Basic Industrial Math (Block X21)
• Practical Measurements (Block X22)

What Students Learn:

This advanced course deals with production planning, modern purchasing strategies, managing inventory, and forecasting material requirements. The subject matter does not require an advanced understanding of mathematical concepts. The course audience includes production control specialists, warehousing operations employees, production supervisors, and journeyman machine operators. Students are provided with a thorough understanding of the production management strategies that are followed in the modern manufacturing environment.

Lesson 1 - Production Scheduling, Planning and MRP:

Importance of Materials Management; How Production Planning Systems Work; Manufacturing Resource Planning (MRP II); Master Production Schedules; Material Requirements Planning (MRP).

Lesson 2 - Advanced Material Management

Capacity Management; Capacity Requirements Planning (CRP); Scheduling Orders; Production Activity Control: Purchasing Specifications; Demand Forecasting Systems.

Lesson 3 - Basic Inventory Processes:

Systems for Managing Inventory; Setting Order Quantities: Order Point Systems.

Lesson 4 - Advanced Inventory Processes:

Warehouse Management; Inventory Record Accuracy; Physical Distribution; Packaging Materials Handling; Planning in the Just-In-Time Manufacturing Environment.

Lesson 5 - Product Control and Quality Management:

Factors Influencing Design and Production; Continuous Process Improvement; Process Control and Total Quality Management.

Special Notes:

• This course consists of a textbook and supplemental study guide.
• This new course replaces Materials Handling, course 2512, and Inventory Control, course 6235A-C.

Course #: 6536A-B
Duration: 20 hours (includes 2 tests)
What Students Learn:

Part 1 (6536A). Historical Development of Physical Distribution; Cost of Physical Distribution; Importance of Physical Distribution; Functional Areas of Physical Distribution; Distribution System Analysis; The Systems Concept; The Physical Distribution System; Establishment of Distribution Objectives; Selection of Alternative Systems; Constructing and Testing Models; Total Cost Analysis; Comparative Statistics; Multiple Analysis.

Part 2 (6536B). Location Analysis; Production Plant Location; Retail Location; Distribution Warehouse Location; Single Facility Location; Multiple Facility Location; Transportation and Traffic; Legal Forms of Transportation; Coordinated Transportation Systems; Special Transportation Agencies; Transportation Rates; Special Transportation Services; Transportation Documentation; Traffic Distribution Planning; Organization and Performance Measurement; Centralized Concept of Formal Organization.

Course #: 6219
Duration: 10 hours (includes 1 test)
Course Objectives:

• The Qualities Which Employers Look For
• How to Make Others Understand
• How to Achieve Good Self-Expression
• Putting Over Ideas Through Persuasion
• The Relationship between Advancement and the Selling of Ideas
• The Cultivation of a Positive Attitude
• Speaking Up, Using Words as Tools, Questioning, and Listening
• Working with Associates
• Admitting Mistakes
• Seeking Participation