Improve Workforce Efficiency

Course #: 0H1
Duration: 30 hours
What Students Learn: The origin and development of the hospitality industry. Roles and functions of various hotel departments and personnel. Front-office procedures for making reservations, checking in and out, and recasting room occupancy. Differences between the various styles of restaurant and banquet services. Steps required to prepare for and serve guests.

Course #: 0H2
Duration: 30 hours
What Students Learn: The benefits of a sound preventive maintenance program. Basic operating principles behind heating, cooling, plumbing, ventilation and electrical systems. The duties of the various housekeeping personnel. The procedure for effective room cleaning. The importance of a standardized training program for housekeeping employees.

Course #: 0H4
Duration: 30 hours
What Students Learn: The history of beverages and their service. Marketing an establishment to a target audience. Key elements of a standard drink recipe. Proper handling, storage and service. Hiring and retaining staff.

Course #: 0H5
Duration: 30 hours
What Students Learn: The two sides of catering - cooking and business operations. Transporting and presenting catered foods. Preparing a buffet layout. The importance of contracts with clients. Designing an efficient professional kitchen.

Course #: 0H6
Duration: 30 hours
What Students Learn: Techniques for preparing high-quality foods in large quantities for food service operations. Hiring and scheduling staff members. Selecting kitchen equipment. Budgets and cost controls. Selecting, handling, storing and preparing various types of foods.

Course #: 0H7
Duration: 30 hours
What Students Learn: Introduction to the science of nutrition. The six major nutrients and the foods in which they are found. How food is digested. Planning and designing a menu.

Course #: 0H80X8
Duration: 30 hours
What Students Learn: The nature of accounting and financial reports. Balance sheets and income statements. Using a journal to record transactions. Accounting methods and how they are used in the hospitality industry.

Course #: 1H0
Duration: 30 hours
What Students Learn: